Frequently asked questions to help you buy a voucher, a gift box or an item - MAS DE L'OULIVIÉ
Are gift boxes sent immediately after purchase?
Yes, your digital gift box is sent immediately after purchase. You can also choose to have a gift pouch version sent to your home. Enjoy this unique experience at Mas de l'Oulivié.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as wellness stays or gourmet bike rides at Mas de l'Oulivié.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Mas de l'Oulivié.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when placing your order. Digital delivery is immediate, while the gift pouch version is shipped to your home. Enjoy the unique experience offered by Mas de l'Oulivié.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the address of your choice, for a unique experience at Mas de l'Oulivié.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from Mas de l'Oulivié, select the dedicated option during your purchase. You can then invite participants via email or link sharing to contribute to the unique experience at the heart of the Alpilles.
How can I choose the amount for a gift card?
The amount of your gift check is predetermined by the gift boxes offered by Mas de l'Oulivié. You can choose from the available options, such as the 'Lunch & Pool' box for $130 or the 'Discovery Trip to Baux-de-Provence' box for $380, to offer a unique experience to your loved ones.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option provided. This will allow you to manage your gift boxes for Mas de l'Oulivié.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at MAS DE L'OULIVIÉ.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer varied experiences to your loved ones. They will all be included in your order, ready to be given and used at Mas de l'Oulivié.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option on our MAS DE L'OULIVIÉ website.
How do I purchase or give a gift box?
To offer a gift box from Mas de l'Oulivié, select the gift box of your choice, add it to your cart and customize it with a message. You can then send it immediately in digital version or choose a gift pouch delivered to your home, with secure payment and direct pricing from our official Mas de l'Oulivié store.
Can we give a gift certificate and let the recipient choose the experience?
The Liberté voucher from Mas de l'Oulivié allows the recipient to freely choose their experience among the various services offered, such as a lunch by the pool, a gourmet bike ride, or a discovery stay in Les Baux-de-Provence. This gift box offers great flexibility to fully enjoy the Mas de l'Oulivié establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At MAS DE L'OULIVIÉ, you can offer a unique experience in Provence, with boxes tailored to various desires, from relaxation to cultural discovery.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours. Our team is at your disposal to assist you with using your box at Mas de l'Oulivié.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box at Mas de l'Oulivié.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, MAS DE L'OULIVIÉ.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and effective answers to fully enjoy your experience at Mas de l'Oulivié.
Is there a dedicated customer service for gift boxes?
The customer service team at Mas de l'Oulivié is available to answer any questions you may have about your gift box. You can reach us by phone, email, or through our online form for personalized information and advice.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Mas de l'Oulivié gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment, MAS DE L'OULIVIÉ.
Is spa access included in my gift box?
Access to the spa depends on the gift box chosen. Some boxes include a day of relaxation at Mas de l'Oulivié, while others offer various activities. Check the details of your box to see if spa access is included in your experience at Mas de l'Oulivié.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Mas de l'Oulivié gift box enjoys the same services as our other clients, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at Mas de l'Oulivié.
Is parking included in my gift box?
Parking is not included in the Mas de l'Oulivié gift boxes. Our establishment is located 2 kilometers from the village of Les Baux de Provence, in a historic setting at the heart of the Alpilles.
Is breakfast included in my gift box?
Breakfast is not included in the Mas de l'Oulivié gift boxes. To fully enjoy your stay, you can however taste the local specialties in our restaurant or around the Baux-de-Provence, a village classified among the Most Beautiful Villages of France.
Is special attention given to the recipient of a gift box?
The recipient of a gift box is given special attention at Mas de l'Oulivié, where they can book their dates according to availability and fully enjoy their experience. The establishment offers various gift boxes to suit all tastes, with a range of services from relaxation to exploring the surroundings. Mas de l'Oulivié.
Is a welcome drink included in my gift box?
Your gift box at Mas de l'Oulivié includes a welcome drink to greet you during your stay.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at the spa. Therefore, you don't need to bring any. Fully enjoy your moment of relaxation at Mas de l'Oulivié.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in gift pouch version and can be sent immediately in digital format. Enjoy the unique experience offered by Mas de l'Oulivié.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately according to your choice, at our establishment MAS DE L'OULIVIÉ.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases of MAS DE L'OULIVIÉ gift boxes. A customized quote is provided based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for unique experiences at Mas de l'Oulivié.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the email address associated with your gift box at Mas de l'Oulivié.
How can I leave a review for my gift box?
You can share your feedback on your experience at Mas de l'Oulivié by logging into your customer account. The terms may vary according to the conditions of use of your MAS DE L'OULIVIÉ gift box.
How can I contact the store?
For any questions regarding your gift box, you can consult the reservation conditions directly on our website. The beneficiary can book their dates at our establishment MAS DE L'OULIVIÉ.
Is there a dress code for the gift box?
Mas de l'Oulivié is a charming establishment in Provence, where a casual yet elegant attire is generally appreciated. To fully enjoy your experience, it is advisable to check the specific conditions of your gift box, which may include dress code recommendations for certain activities or restaurants. Enjoy your stay at Mas de l'Oulivié.
From what age can I get a treatment?
The minimum age to receive a treatment at Mas de l'Oulivié depends on the chosen services. Specific conditions are detailed in each gift box of our establishment MAS DE L'OULIVIÉ.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box at Mas de l'Oulivié. The beneficiary can choose their stay dates directly with the establishment MAS DE L'OULIVIÉ.
How can one access the hotel from the airport?
To access the hotel from the airport, you can use public transportation or opt for a taxi. Mas de l'Oulivié is located between Arles and Avignon, 2 kilometers from the village of Les Baux de Provence, in an enchanting Provençal setting.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at MAS DE L'OULIVIÉ.
Are pets allowed in the establishment?
Pets are allowed at Mas de l'Oulivié, located between Arles and Avignon, two kilometers from the village of Les Baux de Provence.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of Mas de l'Oulivié. You will find all the necessary information to discover the services offered by our establishment, Mas de l'Oulivié.
What are the hours of operation?
The opening hours of MAS DE L'OULIVIÉ vary depending on the services and activities offered. To make the most of your gift box, we recommend checking the specific opening hours directly on the MAS DE L'OULIVIÉ website.
Is there parking available near the establishment?
Mas de l'Oulivié is located 2 kilometers from the village of Les Baux de Provence, where you can find parking options. The establishment is easily accessible by car, and parking spaces are usually available nearby for guests.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Mas de l'Oulivié can be delivered by email or by mail according to your preference. You will receive your gift box immediately in digital version or in a gift envelope at your home. The beneficiary can then book their dates at the MAS DE L'OULIVIÉ establishment.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. You can also choose a digital version sent immediately. The gift boxes from Mas de l'Oulivié allow their recipients to book their stay dates at their convenience at our establishment, MAS DE L'OULIVIÉ.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences at MAS DE L'OULIVIÉ, located between Arles and Avignon, near Les Baux de Provence. These boxes include wellness stays, cultural discoveries, and gourmet activities, all bookable directly with our establishment MAS DE L'OULIVIÉ.
Is the gift box available in physical format?
The Mas de l'Oulivié gift box is available in physical format, with an option for immediate dispatch in digital version. You can choose and customize your gift box as you wish, with home delivery in a gift pouch.
Is the box presented in a neat packaging?
The Mas de l'Oulivié gift box is presented in an elegant pouch, ready to give. You can also choose immediate delivery in digital version for a more practical option, while maintaining a neat design.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box from Mas de l'Oulivié. Email delivery is immediate, allowing the recipient to enjoy their Provence experience without delay.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the recipient when placing your order. The box is delivered to the recipient's home in a gift pouch or available immediately in digital version, according to your choice, at our establishment MAS DE L'OULIVIÉ.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The boxes can be customized and sent immediately in digital format, or as a gift pouch to your home. Enjoy the unique experience offered by Mas de l'Oulivié.
What are the delivery times for gift boxes by mail?
Mas de l'Oulivié gift boxes are shipped within 48 hours after order validation. Delivery takes 2 to 5 business days depending on the destination, with immediate dispatch in digital version. Enjoy the unique experience offered by Mas de l'Oulivié.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The MAS DE L'OULIVIÉ gift box can be sent immediately in digital version or in a gift pouch to your home.
Is express delivery available?
The delivery of your gift box is immediate in digital version. For physical delivery to your home, the delays depend on the options chosen during your order at Mas de l'Oulivié.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the necessary information to track the shipping of your gift box. The lucky recipient can then book their dates at the MAS DE L'OULIVIÉ establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preference. Delivery is immediate in digital version, or you can opt for a gift pouch version delivered to your home. Enjoy this unique experience at Mas de l'Oulivié.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate in digital version. You can also choose to have a gift pouch version sent to your home, with delivery within a few days depending on your location. Enjoy this unique experience at Mas de l'Oulivié.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment MAS DE L'OULIVIÉ.
Can my gift box be extended if not used?
The extension of your gift box depends on the reservation conditions at Mas de l'Oulivié. You can enjoy your stay at this charming hotel located in the heart of the Alpilles, near Les Baux-de-Provence, for a unique experience in Provence.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the reservation conditions of Mas de l'Oulivié. You can choose from different experiences, such as wellness stays, gourmet bike rides, or cultural discoveries, to fully enjoy your stay at our establishment Mas de l'Oulivié.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment MAS DE L'OULIVIÉ.
Can I modify my reservation made with a gift box?
The modification of your reservation made with a gift box depends on the reservation conditions at the time of purchase, at our establishment MAS DE L'OULIVIÉ.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box at Mas de l'Oulivié depends on the specific conditions of each box. These conditions are detailed at the time of purchase and booking, for complete transparency at MAS DE L'OULIVIÉ.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the MAS DE L'OULIVIÉ establishment.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate for Mas de l'Oulivié. However, you can use it to book an experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Mas de l'Oulivié offers special gift boxes for special occasions such as Valentine's Day, Christmas, or weddings. You can discover our online offers to find the one that suits the event you wish to celebrate at Mas de l'Oulivié.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Mas de l'Oulivié, we have designed gift boxes for special occasions such as birthdays, bachelorette or bachelor parties, or getaways with friends. Our offers, such as 'Enchanted Interlude' or 'Gourmet Bike Ride', are perfect for unforgettable moments in Provence.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the MAS DE L'OULIVIÉ establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Mas de l'Oulivié gift boxes correspond to those provided by the establishment, with unique experiences such as gourmet bike rides or wellness stays right in the heart of Provence. Specific conditions are detailed upon reservation, for an unforgettable moment at Mas de l'Oulivié.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Bartering services is possible depending on availability at the time of booking at our establishment, MAS DE L'OULIVIÉ.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Mas de l'Oulivié.
Is online payment secure?
Online payment for the Mas de l'Oulivié gift boxes is fully secure, thus protecting your banking data. You benefit from the best rate by purchasing directly from the MAS DE L'OULIVIÉ establishment.
Is payment via group or shared payment possible?
Payment via group or shared payment is not possible for the gift boxes from Mas de l'Oulivié. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Mas de l'Oulivié, a charming hotel in Provence. Each box allows you to enjoy a day of relaxation, a gourmet walk, or a stay at our establishment located near Les Baux-de-Provence, one of the Most Beautiful Villages of France.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered by Mas de l'Oulivié. Check the conditions during your order to find out more.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can then choose the reservation date at the MAS DE L'OULIVIÉ establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Mas de l'Oulivié.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the Mas de l'Oulivié gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is saved in your customer account. There, you will find all the necessary information to track your purchases of gift boxes at Mas de l'Oulivié.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. The recipient of the gift box can then book their dates at the MAS DE L'OULIVIÉ establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at MAS DE L'OULIVIÉ. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to MAS DE L'OULIVIÉ.
Can a promotional code be used?
You can use a promotional code for your gift box order. Simply check its validity and usage in the terms and conditions of our establishment MAS DE L'OULIVIÉ.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the MAS DE L'OULIVIÉ establishment.
Do you accept vacation checks?
Mas de l'Oulivié accepts vacation checks according to the conditions of the chosen establishment. Check the payment methods on the product sheet of your gift box.
Is it possible to add a personalized message to the gift box?
You can customize your MAS DE L'OULIVIÉ gift box by adding a message during your order, which will then be included with the gift box.
Can we add options to your gift box offers?
The gift boxes from Mas de l'Oulivié can be customized according to your wishes, with various options depending on the offers. You can choose from experiences such as wellness stays, gourmet bike rides, or freedom vouchers for a unique experience. All options are available directly when purchasing your gift box at Mas de l'Oulivié.
Do you offer premium packaging for gift boxes sent by mail?
Yes, we offer premium packaging options to enhance your MAS DE L'OULIVIÉ gift box. You can choose the packaging during your online order and have it delivered directly to your home with the MAS DE L'OULIVIÉ gift box.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Mas de l'Oulivié allows you to choose and customize your box to your liking, for a unique experience in Provence.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. The refund depends on the conditions of the establishment MAS DE L'OULIVIÉ.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The beneficiary of your box can then book their dates at the MAS DE L'OULIVIÉ establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment MAS DE L'OULIVIÉ.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The beneficiary can choose among the different experiences offered by Mas de l'Oulivié.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Mas de l'Oulivié gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of Mas de l'Oulivié. The beneficiary can book their dates at the establishment and enjoy the unique experience offered by Mas de l'Oulivié.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue allows us to process your request quickly according to the conditions of the establishment MAS DE L'OULIVIÉ.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Mas de l'Oulivié are non-refundable after purchase. The terms and conditions of sale specify the purchase and use conditions at MAS DE L'OULIVIÉ.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately cannot be used anymore. We recommend checking the establishment's conditions to know any possible extension options, at our establishment Mas de l'Oulivié.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of Mas de l'Oulivié.
How can I redeem the cashback?
To use your gift box at Mas de l'Oulivié, simply book your dates directly with the establishment. The gift box can be sent immediately in digital format or as a gift pouch to your home for a personal handover.
What is the processing time for a refund after I make a request?
The refund processing times for a Mas de l'Oulivié gift box depend on the specific conditions of the establishment. Once your request is made, the refund is usually processed within 14 days, depending on the purchase terms. Enjoy the unique experience offered by Mas de l'Oulivié.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Mas de l'Oulivié are neither exchangeable nor refundable once purchased. The terms of use are specified at the time of purchase at our establishment Mas de l'Oulivié.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Mas de l'Oulivié. To fully enjoy your experience, check the available dates when making your reservation, as our establishment in Les Baux-de-Provence offers wellness stays and seasonal activities.
Is booking with a gift box subject to availability?
The reservation with a gift box at Mas de l'Oulivié is subject to the availability of the establishment. We recommend booking as soon as possible to enjoy your Provence experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your experience at Mas de l'Oulivié.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Mas de l'Oulivié, have the number on it ready. This number is required to validate your reservation at our establishment, Mas de l'Oulivié.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. Mas de l'Oulivié, located near Les Baux-de-Provence, offers various experiences to fully enjoy your stay in Provence.
Can I use my gift box on holidays?
The use of your gift box at Mas de l'Oulivié is possible depending on the establishment's availability. To fully enjoy your experience, we recommend booking in advance, including holidays, to guarantee your stay in this historic and charming Provençal place.
Can I freely choose my dates with a gift box?
With a gift box from Mas de l'Oulivié, you can book your dates according to the establishment's availability. The specific conditions of the gift box indicate the exact terms for choosing your stay dates at our establishment, Mas de l'Oulivié.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the MAS DE L'OULIVIÉ establishment.
Can I make a reservation by phone with my gift box?
Booking with a gift box at Mas de l'Oulivié can be done directly with the establishment, located between Arles and Avignon, two kilometers from the village of Les Baux de Provence.
Can I make a reservation by email with my gift box?
The reservation with a gift box is made directly with the establishment, depending on availability and the conditions specified at the time of purchase, at Mas de l'Oulivié.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment MAS DE L'OULIVIÉ.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Mas de l'Oulivié. Any additional charges or options, such as extra activities or spa services, are at your own expense. The reservation and usage conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for a unique experience at Mas de l'Oulivié, a charming hotel located between Arles and Avignon, near Les Baux-de-Provence.
Can my gift box be used all at once?
Your gift box for Mas de l'Oulivié can be used in one go. You can book your dates directly with the establishment and fully enjoy your experience in this historic place in Provence, at the foot of the Alpilles. Mas de l'Oulivié welcomes you for a magical interlude.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience at Mas de l'Oulivié, located between Arles and Avignon, two kilometers from the village of Les Baux de Provence. You can enjoy our charming hotel with the look of a private home and delightfully Provençal decor, in the heart of the Regional Natural Park of the Alpilles. Mas de l'Oulivié.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at Mas de l'Oulivié, located between Arles and Avignon, two kilometers from the village of Les Baux de Provence. You can enjoy our different gift boxes, such as relaxing by the pool or a gourmet bike ride, at our establishment Mas de l'Oulivié.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the MAS DE L'OULIVIÉ establishment.
Can someone else use my gift box?
The gift box is personalized and can only be used by the designated beneficiary. You can reserve your dates at the establishment and fully enjoy your experience at Mas de l'Oulivié.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. Check the terms indicated on your box at Mas de l'Oulivié.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Mas de l'Oulivié, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
Mas de l'Oulivié does not allow pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Mas de l'Oulivié, log in to your account and follow the instructions on our website. You can choose from our various experiences, such as a relaxing day or a gourmet bike ride, and enjoy your stay at our establishment Mas de l'Oulivié.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at Mas de l'Oulivié, you do not need to create a customer account. You can place an order as a guest and enjoy your stay at our establishment, Mas de l'Oulivié.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability at MAS DE L'OULIVIÉ.
What are the check-in and check-out times?
The check-in and check-out times at Mas de l'Oulivié are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on the type of gift box chosen. We invite you to check the specific conditions of your MAS DE L'OULIVIÉ gift box.
What services are included in a gift certificate?
The services included in a Mas de l'Oulivié gift voucher depend on the chosen box set. For example, you can opt for a day of relaxation, a gourmet bike ride, or a discovery stay in Les Baux-de-Provence. Details are specified upon reservation at our establishment, MAS DE L'OULIVIÉ.
What is the difference between a gift box and a free amount voucher?
A gift box from Mas de l'Oulivié offers predefined experiences such as wellness stays or gourmet walks, while a voucher with a free amount allows you to freely choose a service from our offers, up to the indicated amount. Enjoy your stay at Mas de l'Oulivié.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your experience at Mas de l'Oulivié.
How do I use a gift box during booking?
To use your gift box at Mas de l'Oulivié, book your dates directly with the establishment by mentioning your unique code. The recipient can choose from different experiences, such as a relaxing day or a gourmet bike ride, depending on the availability and conditions of the gift box. Enjoy your stay in this historic place in Provence, within our establishment Mas de l'Oulivié.
Can the gift box be transferred to a third party?
The Mas de l'Oulivié gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary after purchase, directly from your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment MAS DE L'OULIVIÉ.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment MAS DE L'OULIVIÉ.
What is the validity period of a gift box?
The gift boxes from Mas de l'Oulivié are valid for 1 year from the date of purchase, offering flexibility to plan a getaway in Provence-Alpes-Côte d'Azur. This validity period allows you to fully enjoy the experiences offered, such as wellness stays or gourmet bike rides, at our establishment Mas de l'Oulivié.
Are children allowed?
Mas de l'Oulivié is a establishment located in an idyllic setting, perfect for relaxation and discovering Provence. Children are welcome to share family moments in this charming hotel, which has the feel of a private home, right in the heart of the Alpilles. Enjoy a family stay at Mas de l'Oulivié.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment MAS DE L'OULIVIÉ.
Is the spa access private?
Access to the spa at Mas de l'Oulivié depends on the conditions of the chosen gift box. To fully enjoy your stay, check the details of your gift box.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, gourmet cycling getaways, relaxation days, or discovery stays in Les Baux-de-Provence. The boxes vary according to the experiences offered, such as lunch and pool or a gourmet cycling ride. You can give these experiences at Mas de l'Oulivié.